Privacy Policy

Releash NYC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website, book a visit, or otherwise interact with us. By using our website, you agree to the practices described in this policy.

We may collect the following categories of information:

• Contact information you provide directly, such as your name, email address, phone number, and pet details when you book a visit or contact us.
• Account information if you create an account, including your login credentials.
• Usage information collected automatically, such as your IP address, browser type, device information, and pages you visit.

We use the information we collect to:

• Provide, operate, and improve our services;
• Respond to your inquiries and manage bookings;
• Send you service-related communications;
• Personalize and enhance your experience on our website; and
• Protect the security and integrity of our services.

Our website may use cookies and similar technologies to remember your preferences, understand how you use our site, and improve your experience. You can control cookies through your browser settings; however, disabling cookies may affect certain features.

We do not sell your personal information. We may share your information with trusted service providers who help us operate our business, such as payment processors, hosting providers, and email services, or when required to comply with legal obligations.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to your request in accordance with applicable law.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our privacy practices, please contact us at hello@releashnyc.com or visit our facility on the Upper West Side of Manhattan.